Save time with automatic messages. Messages send to the guest inbox when a booking is confirmed, about one week before check-in, and one day before arrival when enabled.
Where to set them
- Open Admin → Listings, open the stay, then Messages.
- Write templates for: on booking, 1 week before, and 1 day before check-in. You can use the same wording on every listing.
- You can copy templates to all of your listings when you want the same wording everywhere.
When messages send
- On booking — After the booking is confirmed.
- Day before — About one day before check-in.
- One week before — About one week before check-in.
Messages show in the guest inbox. Email is sent when the guest has an email on the booking.
What to include
- Check-in window, door codes, or how codes will be shared.
- Parking, Wi‑Fi, and quiet hours.
- Emergency contact and local essentials.
- Link or pointer to house rules and cancellation policy for clear terms.
Cancellation policies
Short-stay and monthly cancellation policies live on each listing’s Cancellation tab. Guests see them under Things to know. Full rules: Cancellation policies for your home.
Related help
- Messaging your host
Send messages in the app before and after you book. Keep talk on Yall Come Back.
- Create and manage listings
Use Listings for photos, on or off, and fridge magnets. Confirm your email. Then turn bookings on.
- Cancellation policies for your home
Set short-stay and monthly policies. Learn the 24-hour free window and overrides.
Yall Come Back help · Booking auto messages